
Frequently Asked Questions
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To help you prepare for your upcoming adventure, we've put together a list of frequently asked questions. If you can't find the answer to your question here, feel free to reach out to our friendly team – they're always happy to he
Frequently Asked Questions
Where do I find you?
Ninepin Group Kayaking Tour Meeting Point:
Clear Water Bay Second Beach
→GOOGLE MAP
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Ninepin Group Island Hopping Tour Meeting Point:
Tseung Kwan O South Landing
→GOOGLE MAP
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Check Our Page: Plan Your Visit for Details about Transportation to the Meeting Point of the Tour.
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Please contact our team on WhatsApp or Email after placing an order, we will be happy to assist you further with the tour details, including information about your specific tour guide for the journey.
What is the check-in time for my trip?
Check-in time: 15 minutes prior to tour starting time.
It is important that you arrive at the meeting point at your scheduled check in time.
After confirmation of your booking manually by our customer service team, you are required to check in with our team in person at Wong Shek Pier.
Unsure of your check-in time? Please do not hesitate to contact the team on WhatsApp or Email.
Do I need to bring a lunch?
Yes, if you're joining our Ninepin Group Kayaking Tour, the trips typically last 5 hours. It's up to your discretion whether you need to bring a light snack to keep you refreshed. We encourage you to bring an extra small bottle of water and have a meal before your tour. Although we don't provide lunch, bringing a snack is recommended to keep your energy levels up.
How long is the speedboat ride?
The length of your speedboat ride from the boarding location to Ninepin Gtoup is approximately 15 minutes. You'll get great views of the coastline full of hexagonal volcanic rock columns and the surrounding rock formations on the way, but the primary function of the ride is to provide access to the Ninepin Group.
If you are looking for an experience with a longer scenic speedboat ride with our fantastic tour guides, our Geopark Four Sea Arches Volcano Sightseeing Tour in Sai Kung is the perfect speedboat tour, providing a 90 minute on the speedboat admiring the world's largest hexagonal volcanic rock columns and four largest sea arches in east seas.
Can children participate?
Due to the nature of the island, such as the uneven coast terrain, we do have some restrictions on the participation of children. These restrictions are in place to ensure the on-going safety of all our guests and team members.
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Our most inclusive tour for children is our Ninepin Group Island Hopping Tour, which can host kids as young as 6 years old.
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As for our Ninepin Group Kayaking Tour, there are minimum age, weight and height requirements for children. Children must be of the age of 10. All children under the age of 18 years old must be accompanied by a paying parent or guardian for the duration of the trip from check in until return to the boarding location after the tour.
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If you have any concerns or queries about a child's participation on one of our tours. Please do not hesitate to contact the team on WhatsApp or Email.
What should I wear?
The clothing you should wear depends on the nature of the activity you're participating in. Here are some guidelines for different types of tours:
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Ninepin Group Island Hopping Tour
- Wear sturdy, comfortable hiking shoes that provide good support and traction.
- Long pants are recommended to protect your legs from scratches and sun exposure.
- Choose breathable, moisture-wicking clothing with built-in sun protection (UPF) to prevent sunburn. Long-sleeved shirts and pants are ideal.
- Bring a lightweight rain jacket or windbreaker, as weather conditions can change quickly.
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Ninepin Group Kayaking Tour
- Wear comfortable swimwear that allows for ease of movement.
- Use aqua shoes with good grip to prevent slipping on wet surfaces.
- Wear sun-protective clothing, such as rash guards or swim shirts, to minimize sun exposure.
- For snorkeling activities, ensure you use reef-safe sunscreen that contains non-nano zinc oxide or titanium dioxide. Avoid chemical sunscreens that can harm marine life.
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General Tips
- Bring plenty of water to stay hydrated throughout your activities.
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By dressing appropriately for your activity, you'll be able to enjoy your time on Ninepin Group while ensuring your safety and comfort.
Do I get my money back if it is raining or bad weather condition?
Our Ninepin Group tours are subject to cancellation due to various weather conditions. Strong winds that prevent speedboats from departing, as well as adverse weather such as rainstorms or thunderstorms, may require us to cancel or reschedule tours. We adhere to strict safety standards to ensure the well-being of our guests and team members.
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Cancellation Options
In the event of a tour cancellation due to weather, we offer the following options:
- We will work with you to reschedule for the next available date and time.
- Depending on the terms and conditions of your booking, a full refund may be available.
- If you wish to, we could offer alternative activities, such as a different island tour or a land-based exploration, depending on the weather conditions.
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Additional Assistance
Our reception team and guides are happy to assist you in finding alternative activities in the Sai Kung area. Please check out what Sai Kung has to offer and let us help you plan your day.
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Terms and Conditions
For more detailed information, please refer to our full Terms and Conditions. If you have booked through an agent, you should also review their refund policies.
Read More: Ninepin Group Guides Terms & Conditions